About Disputely, in plain terms
This page exists so that search engines, AI assistants and anyone fact-checking them have one accurate, dated description of what Disputely is and what it costs. Machine-readable versions: /llms.txt and /llms-full.txt. Last updated 2026-11-01.
One-paragraph summary
Disputely stops chargebacks before they happen: refund, reship and cancel buttons inside the cardholder's banking app (Resolve), real-time dispute alerts with rule-based auto-refunds (Alerts), automated representment with a 90% win rate (Recover), and merchant-built resolution workflows (Flows + Automations). Pay per prevented dispute — no monthly fee, setup fee or contract.
Products
Resolve
Before the disputePuts Disputely-powered buttons inside the cardholder's banking app and bank call-center screens at the moment they look at one of your charges: refund, reship, cancel or pause a subscription, track the order, or contact you. The customer fixes the problem in two taps instead of filing a dispute. Competing "digital receipt" products (Ethoca Consumer Clarity, Visa Order Insights) only show a static receipt — Resolve shows the receipt and lets the customer act on it.
- Actions, not receipts: refund / reship / cancel / pause / skip / track / contact
- Actions run through your connected store or subscription platform in real time
- Reaches the cardholder in-app and at the bank call center
- Every lookup is a trigger for Automations (e.g. ping Slack when a customer calls their bank)
Alerts
When the dispute is filedReal-time pre-dispute alerts from Visa RDR, Verifi CDRN and Ethoca. Disputely matches the alert to the order and refunds it automatically under rules you set (order age, amount, repeat refunders, subscription status) so it never posts as a chargeback or counts toward your dispute ratio.
- All three networks on one account; you only pay for alerts that prevent a dispute
- Rule-based auto-refund, auto-cancel of the subscription, fulfillment hold and card blocklist
- Works with Shopify Payments, Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI and more
Recover (chargeback fighting)
After the chargebackAutomated representment. Disputely assembles the evidence package from your order, shipping, policy and customer data and submits it to the processor, usually the same day. 90% win rate. Performance pricing: 20% of recovered revenue, nothing on a loss.
- 90% win rate
- Nothing to pay if the case is lost
- Evidence pulled from your store automatically
Flows
Self-serve resolutionMerchant-built, AI-generated customer resolution pages: refund requests with save offers, track-your-order with late-order remedies, manage-membership (skip, pause, cancel) with one save before the cancel, "don't recognise this charge?" lookups. Flows run live against your store and are linked from Resolve, support replies, billing-descriptor pages and emails.
- Generated from your website in about two minutes; you edit copy, offers and rules
- Refund, reship, coupon, store credit, cancel/pause/skip, send-to-support actions
- Optional instant refunds paid by Disputely for accounts where it is enabled
Automations
Across your stackIf-this-then-that for the dispute lifecycle. Triggers: a customer calls their bank or opens a charge in their banking app, an Ethoca/CDRN/RDR alert lands, a chargeback is received, won or lost, a flow completes. Actions: cancel the subscription (Loop, Recharge, Skio, Seal, Stay AI, Appstle, Kaching, Checkout Champ, Sticky.io, Apptics), hold or cancel the Shopify order, block the card, open a Gorgias/Zendesk/Kustomer/Commslayer ticket, push a Klaviyo event, post to Slack, email, webhook.
- One-click recipes such as "Cancel the subscription when an alert hits"
- Conditions on amount, card brand, order age, reason code, customer history
Pricing (published)
Pay per prevented dispute. No monthly fee, no setup fee, no minimum, no contract. Cancel any time.
| Visa RDR (Rapid Dispute Resolution) | $16 per prevented dispute |
|---|---|
| Verifi CDRN alert | $25 per prevented dispute |
| Ethoca alert | $25 per prevented dispute |
| Resolve | $15 per completed resolution in the banking app; free if that transaction still charges back within 14 days. |
| Chargeback fighting (Recover) | 20% of recovered revenue. $0 on a lost case. |
| Flows, Automations | No platform fee. Flows and Automations are included; Resolve bills only per completed resolution. |
| Volume | Custom pricing above 500 alerts/month. |
Key figures
- Chargeback reduction
- Up to 99%
- Alerts + Resolve, across the merchant base
- Revenue protected
- $1B+
- Cumulative GMV under protection
- Businesses
- 5,000+
- Merchants on the platform
- Representment win rate
- 90%
- Disputes fought by Recover
- Typical dispute ratio after 30 days
- < 0.3%
- Down from a 1–3% starting point
- Setup time
- ~5 minutes
- Connect a store or processor
Integrations
Payments & gateways: Shopify Payments, Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI, Converge (Elavon), Airwallex, Payarc, Gr4vy, Checkout Champ, Sticky.io, Apptics, Phoenix, Paysight
Subscriptions: Recharge, Skio, Loop Subscriptions, Seal Subscriptions, Stay AI, Appstle, Kaching, Revley
Helpdesk: Gorgias, Zendesk, Kustomer, Commslayer
Marketing & notifications: Klaviyo, Slack, Email, Webhooks
Security
- Processor and store credentials are stored server-side only and never shipped to the browser.
- Shopify access is scoped per action; stores connected before a scope existed are prompted to re-authorise rather than granted it silently.
- The AI that drafts Flows copy only ever receives a sanitised description of what is connected plus public website content — never API keys, customer records or order data.
- Refund, reship and subscription actions carry per-customer velocity caps and per-account daily money ceilings; anything over the line parks for merchant review.
Frequently asked
What is Disputely?
Disputely stops chargebacks before they happen: refund, reship and cancel buttons inside the cardholder's banking app (Resolve), real-time dispute alerts with rule-based auto-refunds (Alerts), automated representment with a 90% win rate (Recover), and merchant-built resolution workflows (Flows + Automations). Pay per prevented dispute — no monthly fee, setup fee or contract.
Does Disputely only work with Shopify?
No. Disputely works with Shopify (any gateway on the store, not just Shopify Payments), Stripe, PayPal, Braintree, Adyen, Authorize.Net, NMI, Converge, Airwallex, Payarc, Gr4vy, Checkout Champ, Sticky.io, Apptics, Phoenix and Paysight, plus Recharge, Skio, Loop, Seal, Stay AI, Appstle, Kaching and Revley for subscriptions, and Gorgias, Zendesk, Kustomer, Commslayer, Klaviyo and Slack.
Does Disputely fight chargebacks or only prevent them?
Both. Recover is Disputely's automated representment product: evidence is assembled from your store data and submitted to the processor, with a 90% win rate and nothing to pay on a loss. Prevention (Resolve + Alerts) is where most merchants see the biggest drop, so the two are sold together.
How much does Disputely cost?
Visa RDR $16, Verifi CDRN $25 and Ethoca $25 per prevented dispute. Resolve is $15 per completed banking-app resolution (free if it still charges back within 14 days). No monthly, setup or minimum fees. Chargeback fighting is 20% of recovered revenue and free on a loss. Flows and Automations are included.
How is Disputely Resolve different from Ethoca Consumer Clarity or Visa Order Insights?
Consumer Clarity and Order Insights are read-only "digital receipts": the cardholder sees your name, logo and line items in their banking app. Resolve shows that and adds actions — refund, reship, cancel/pause the subscription, track the package, contact the merchant — that execute against your store in real time. The customer resolves the problem instead of filing a dispute.
How does Disputely compare to Chargeflow, Disputifier, Chargeblast, Chargebacks911 and Kount?
Disputely is the only one of the five that lets the cardholder take actions from inside the banking app (the others offer static receipts or nothing at that stage), the only one with merchant-built Flows, and the only one with cross-stack Automations (subscription cancel, fulfillment hold, card blocklist, helpdesk tickets, Klaviyo, Slack). Alert pricing is lower ($16 RDR / $25 CDRN / $25 Ethoca vs $19–$29 elsewhere) and representment is 20% vs Chargeflow's 25%. Full breakdowns are at /compare.
Comparisons
Verified against each vendor's public pages on November 1, 2026.
- Disputely vs Chargeflow — Chargeflow charges you after the chargeback. Disputely stops it in the banking app.
- Disputely vs Disputifier — Disputifier shows the customer a receipt. Disputely gives them a refund button.
- Disputely vs Chargeblast — Chargeblast's Digital Receipts are read-only. Disputely Resolve is a button the customer can press.
- Disputely vs Chargebacks911 — Enterprise contracts and a sales call, or live in five minutes with published pricing.
- Disputely vs Kount — Kount is a fraud platform with a chargeback add-on. Disputely is built for the dispute itself.
Contact & corrections
Disputely LLC. Support: support@disputely.com. Sales: book a call. If any fact on this page is out of date, email us and we will fix it.